SECURE CAB TERMS AND CONDITIONS
Secure Cab (Pty) Ltd
Effective Date: 5/10/2026
These Terms and Conditions govern access to and use of the Secure Cab mobile
application, website, transportation services and related services.
Please read these Terms carefully before using Secure Cab.

1. Contractual Relationship
These Terms govern your access to and use of the Secure Cab mobile applications,
websites, content, products, passenger transportation services and related services
(collectively, the "Services") provided by Secure Cab (Pty) Ltd ("Secure Cab").
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING
THE SERVICES.
By creating an account, requesting or receiving a Service, or otherwise accessing or
using the Services, you agree to be bound by these Terms.
If you do not agree to these Terms, you should not access or use the Services.
These Terms supersede prior agreements or arrangements relating to the Services
unless otherwise expressly agreed in writing.
Secure Cab may suspend, restrict or terminate access to the Services where
reasonably necessary because of safety or security concerns, suspected fraud,
misuse, non-payment, unlawful conduct, breach of these Terms or applicable legal or
regulatory requirements.
Additional or supplemental terms may apply to particular Services, including
promotions, events, corporate transportation, School Transportation, scheduled
transportation and specialised transportation or security-support services.
Where Supplemental Terms apply, they must be read together with these Terms and
will prevail in relation to the relevant Service to the extent of any direct inconsistency,
subject to applicable law.
Secure Cab may amend these Terms to reflect changes to its Services, operating
model, technology, safety or security requirements, business practices or applicable
laws and regulations.
Where a change is material, Secure Cab will provide reasonable notice before the
updated Terms take effect. Notice may be provided through the Application, push
notification, email, SMS or another reasonable communication method using the
contact information associated with the User's Account.

Updated Terms will specify their effective date.
Continued use of the Services after that effective date constitutes acceptance of the
updated Terms, subject to applicable South African law.
Personal information is processed in accordance with the Secure Cab Privacy Policy
and the Protection of Personal Information Act 4 of 2013 ("POPIA").

2. The Services
2.1 Secure Cab Transportation Services
Secure Cab provides technology-enabled passenger transportation services through
its Application, website and related systems.
Transportation booked through Secure Cab is provided and managed by Secure Cab
using Drivers engaged by Secure Cab and Vehicles operated, managed or
authorised by Secure Cab.
Secure Cab is not merely a technology marketplace connecting passengers with
independent third-party transportation providers.
Secure Cab manages aspects of the transportation operation including Driver
allocation, Driver vetting and training, Vehicle standards, dispatch, journey
management and applicable safety and security procedures.
Secure Cab will take reasonable steps to ensure that Drivers and Vehicles comply
with applicable South African transportation, road, licensing and regulatory
requirements.
2.2 Nature and Availability of Services
The Services may allow Users to request, schedule, manage and pay for
transportation.
Availability may depend on location, operating hours, Vehicle and Driver availability,
Service category, demand and operational, safety or security considerations.
Submitting a Booking request does not itself guarantee transportation. A Booking is
confirmed when Secure Cab confirms it through the Application or another
authorised channel.
Secure Cab may reasonably delay, restrict, suspend or modify Services because of
circumstances including road closures, severe weather, civil unrest, security
incidents, emergencies, Vehicle availability, technical failures or regulatory
requirements.
2.3 Driver and Vehicle Standards

Secure Cab requires Drivers to hold licences, permits, professional driving
credentials and other authorisations required by applicable law.
Drivers are also subject to Secure Cab's applicable vetting, mandatory training,
conduct, safety and operational requirements.
Vehicles are subject to applicable safety, roadworthiness, maintenance, cleanliness
and regulatory standards.
Secure Cab may conduct periodic Driver, Vehicle and compliance checks.
2.4 Safety and Security Features
Secure Cab is a safety-focused transportation service.
Depending on the Service and functionality available, Secure Cab may provide
measures including Driver vetting and training, Vehicle monitoring, trip tracking, Live
Share, journey information, emergency functionality, control-room support and
access to security or emergency-response assistance.
Availability and functionality may depend on the Service, location, mobile network,
device, connectivity and operational circumstances.
These measures are intended to reduce risk and enhance safety but cannot
guarantee that every accident, crime, security incident, injury, loss or emergency will
be prevented.
Users must exercise reasonable care and follow reasonable safety instructions.
2.5 Emergency Services
Secure Cab's safety features, control-room support, SOS functionality and security-
response arrangements supplement but do not replace the South African Police
Service, ambulance, fire, rescue or other official emergency services.
Certain emergency features may initiate a telephone call using the User's mobile
device and mobile network.
Standard mobile-network, airtime, telephone, data or carrier charges may apply.
These charges are determined by the User's mobile provider and not by Secure Cab.
Users are responsible for maintaining sufficient connectivity and, where applicable,
airtime or calling capability.
Secure Cab cannot guarantee that a call will successfully connect because
connectivity may be affected by network coverage, signal strength, device condition,
SIM status, airtime or telecommunications outages.
Where reasonably necessary, Secure Cab may contact or request assistance from
emergency services, security providers, Emergency Contacts or appropriate
authorities.

Response times and actions of third-party police, medical, security and emergency
providers are outside Secure Cab's direct control.
2.6 Licence to Use the Application
Secure Cab grants Users a limited, non-exclusive, revocable, non-transferable and
non-sublicensable right to use the Application for the purpose of accessing the
Services in accordance with these Terms.
2.7 Restrictions
Users must not:
 use the Services unlawfully or fraudulently;
 copy or commercially exploit the Application except as permitted by law;
 reverse engineer the Application except where applicable law expressly
permits this;
 interfere with the security or operation of Secure Cab systems;
 sell or transfer an Account;
 misuse SOS, panic, emergency, tracking or safety functionality;
 transport unlawful or dangerous goods; or
 engage in conduct that endangers a Driver, passenger, Vehicle or other
person.
2.8 Third-Party Services
Certain functions may depend on third-party services including maps,
telecommunications, payment processing and technology infrastructure.
Secure Cab is not responsible for failures of third-party services outside its
reasonable control, subject always to rights that cannot lawfully be excluded.
2.9 Intellectual Property
The Application, technology, software, trademarks, branding and Secure Cab
content remain the property of Secure Cab or its licensors.
Except for the limited right to use the Services under these Terms, no ownership
rights are transferred to Users.

3. Your Use of the Services
3.1 User Accounts
A User ordinarily must be at least 18 years old to create a Secure Cab Account.

Users must provide accurate and current information reasonably required to
establish and maintain an Account, including applicable contact and payment
information.
3.2 Identity and Account Verification
Secure Cab may verify identity, mobile number, email address, payment methods or
other relevant information for safety, security, fraud prevention, safeguarding,
account protection or regulatory compliance.
Certain Services or safety-sensitive functionality may require additional verification.
Where a live selfie, photograph, identification document or other verification
information is required, the information must be genuine and relate to the person
being verified.
Secure Cab may restrict or suspend an Account where verification is incomplete or
where false, fraudulent, misleading or unauthorised information is reasonably
suspected.
3.3 Account Security
Users are responsible for maintaining the confidentiality and security of their Account
credentials.
Accounts must not be sold, transferred, shared or knowingly made available for
unauthorised use.
Users should notify Secure Cab promptly if they believe an Account has been
compromised.
Secure Cab may temporarily restrict an Account while suspected fraud or
unauthorised access is investigated.
3.4 Booking for Another Person
Where the functionality is available, an Account holder may arrange transportation
for another person.
The Account holder must provide accurate passenger and Booking information and
must take reasonable steps to ensure that the passenger complies with these Terms.
Additional requirements apply to Children, vulnerable passengers and School
Transportation.
3.5 Emergency Contacts
Users must keep Emergency Contact information accurate and current.
By providing another person's contact details, the User confirms that they are
authorised to provide those details for legitimate safety and emergency purposes.

3.6 Prohibited Account Use
Users must not engage in impersonation, identity fraud, fraudulent bookings,
unauthorised payment activity, manipulation of fares, promotions or refunds, false
emergency reporting, deliberate SOS misuse, interference with the Application or
threats against Drivers, employees or passengers.
Secure Cab may investigate, restrict, suspend or terminate Accounts for such
conduct in accordance with these Terms and applicable law.
3.7 Personal Information
Account, identity, Booking, transportation and safety information will be handled in
accordance with the Privacy Policy, POPIA and applicable law.

4. Rider Responsibilities
4.1 Lawful and Respectful Conduct
Passengers must behave lawfully and respectfully and must not compromise the
safety, security or reasonable comfort of Drivers, employees, other passengers or
members of the public.
Threatening, abusive, violent, discriminatory, sexually inappropriate or harassing
conduct is prohibited.
Secure Cab may refuse or discontinue a Trip where conduct creates a reasonable
safety or security risk.
Serious incidents may be reported to appropriate authorities.
4.2 Safety Instructions
Passengers must comply with reasonable safety instructions.
Passengers must not pressure Drivers to speed, drive dangerously, violate traffic
laws, stop in unsafe or unlawful locations, follow an unsafe route or disregard Secure
Cab safety procedures.
Drivers may refuse unsafe or unlawful requests.
4.3 Seatbelts, Child Restraints and Capacity
Passengers must use seatbelts and legally required restraints.
Vehicle capacity must not exceed lawful limits.
Secure Cab provides appropriate child restraint seats for eligible Child
Transportation Services and other Bookings where requested and available.

Parents, guardians or bookers must notify Secure Cab in advance and provide the
Child's age and other reasonably required information.
Child restraint seats may only be available in certain Vehicles, Service categories or
Booking types and may require advance notice.
Where Secure Cab provides the restraint, it will take reasonable steps to ensure that
it is appropriate based on the information supplied, safely maintained and installed or
secured in accordance with applicable requirements and manufacturer instructions.
A Driver may refuse or delay transportation if a legally required or reasonably
necessary restraint is unavailable, unsuitable or cannot be safely installed.
4.4 Children and Minors
A parent, legal guardian or authorised adult may arrange transportation for a Minor
where the Service permits.
Unaccompanied Child and School Transportation may be subject to consent,
identification, safeguarding, pickup, handover and Emergency Contact requirements.
Supplemental Child or School Transportation terms may apply.
4.5 Alcohol and Drugs
Illegal drugs are prohibited.
Intoxication alone does not automatically prohibit transportation. However, Secure
Cab may refuse or discontinue transportation where a passenger's condition or
conduct creates a reasonable safety, security, hygiene or operational risk.
4.6 Weapons and Dangerous Items
Passengers may not carry illegal weapons, explosives, hazardous or unlawful goods
or items creating an unreasonable safety risk.
A lawful weapon or potentially dangerous item may only be transported where
permitted by applicable law and expressly permitted by Secure Cab.
4.7 Smoking
Smoking, vaping and use of electronic cigarettes are prohibited in Secure Cab
Vehicles.
4.8 Safety and Security Equipment
Passengers must not interfere with, obstruct, disable, damage, remove or tamper
with cameras, dashcams, panic systems, SOS equipment, GPS, tracking,
communications or other lawfully installed safety or security equipment.
4.9 SOS and Emergency Functionality

SOS and emergency functionality must only be used for genuine safety, security or
emergency purposes.
Deliberate misuse may result in Account suspension or termination and, where
appropriate, referral to relevant authorities.
Mobile-network or carrier charges may apply.
4.10 Personal Belongings
Passengers are responsible for their personal belongings. Section 8 applies to Lost
Property.
4.11 Damage and Cleaning
A User may be responsible for reasonable cleaning, repair or replacement costs
arising from intentional, negligent, reckless or inappropriate damage caused by the
User or a person for whom the User made the Booking.
Secure Cab may provide supporting information where reasonably practicable.
4.12 Pickup and Drop-Off
Users must provide accurate pickup and destination information.
A Driver may request an alternative pickup or drop-off location where the requested
location is unsafe, unlawful or operationally unsuitable.
4.13 Refusal or Termination of a Trip
Secure Cab may refuse or discontinue transportation because of an immediate or
material safety risk, unlawful instruction, violence, threats, abuse, dangerous goods,
unlawful capacity, serious misuse of safety equipment or circumstances making
continuation unsafe or unlawful.
Where reasonably possible, the passenger will be allowed to exit at a safe location.

5. Secure Cab Driver and Vehicle Standards
5.1 Driver Licensing and Compliance
Secure Cab Drivers must hold a valid driver's licence, Professional Driving Permit
where required and other licences, permits, certifications or authorisations required
by applicable South African law.
Secure Cab may periodically verify these credentials.
5.2 Driver Vetting
Drivers are subject to recruitment, screening and vetting before being authorised to
transport passengers.

Screening may include identity verification, licence and PrDP verification,
employment screening, criminal-record checks where lawfully permitted, driving
history, references and other appropriate safety or security checks.
5.3 Mandatory Driver Safety and Security Training
All Secure Cab Drivers must complete Secure Cab's mandatory driver safety and
security training applicable to their transportation role before transporting
passengers.
Training may include:
 defensive and safety-conscious driving;
 situational awareness;
 journey and route awareness;
 passenger safety and duty of care;
 emergency and incident response;
 breakdown, accident and security-incident procedures;
 safety, communication, tracking and emergency systems;
 escalation to Secure Cab's control room;
 safeguarding Children and vulnerable passengers; and
 professional conduct and customer service.
Secure Cab may require refresher training, assessments and additional training.
A Security-Trained Driver is a Secure Cab Driver who has completed this
mandatory training.
The term does not, by itself, mean that the Driver is an armed security officer, close
protection officer, law-enforcement officer or emergency responder.
Any regulated or specialised security service must be separately offered and
appropriately authorised before it is represented as such.
5.4 Driver Conduct
Drivers must behave professionally, respectfully and lawfully.
Secure Cab has zero tolerance for impaired driving involving alcohol or illegal drugs
and for threatening, abusive, discriminatory, violent, sexually inappropriate,
harassing or unlawful conduct.
Drivers must obey traffic laws and Secure Cab procedures and must not drive
unlawfully at a passenger's request.

5.5 Driver Identification
Where available, Secure Cab will provide Driver and Vehicle information through the
Application or another authorised channel.
Passengers should verify the relevant information before entering a Vehicle and
contact Secure Cab if the information materially differs.
5.6 Vehicle Standards
Vehicles are subject to applicable safety, operational, cleanliness, maintenance,
roadworthiness and regulatory requirements.
Secure Cab may conduct inspections, maintenance and compliance checks and may
remove a Vehicle from service where a material safety or legal defect is identified.
5.7 Vehicle Safety and Security Equipment
Vehicles may include GPS, tracking, cameras, dashcams, panic systems,
communications and other safety or security equipment.
Information generated through such systems may be used for safety, journey
management, incident investigation, fraud prevention, Driver monitoring, asset
protection and other lawful purposes.
5.8 Vehicle Substitution
Secure Cab may substitute a Vehicle because of maintenance, breakdown, safety or
operational requirements.
Where reasonably practicable, updated Driver or Vehicle information will be
provided.
5.9 Concerns
Users should report Driver or Vehicle concerns through Secure Cab's authorised
support channels.
Immediate threats or emergencies should be handled using appropriate emergency
functionality or official emergency services.

6. Fares, Payments, Cancellations and Refunds
6.1 Fares and Charges
Transportation charges are payable to Secure Cab.
Where required or reasonably available, pricing or estimated fare information will be
provided before a Booking is confirmed.

The final amount may include the transportation fare and applicable waiting charges,
tolls, parking, airport or venue charges, Booking charges, cancellation charges,
additional stops, cleaning or damage charges, taxes or other charges disclosed in
connection with the Service.
An estimate may change where the User changes the destination, route, stops,
waiting time or other material Booking details.
6.2 Payment Methods
Secure Cab may accept debit cards, credit cards, Secure Cab Wallet credits,
Corporate Account payments and other payment methods made available through
the Application.
Users must use valid and authorised payment methods.
Cash is not accepted unless Secure Cab expressly introduces or authorises cash
payment.
6.3 Card Verification
When a payment card is added to the Application, Secure Cab or its payment
provider may process an approximately R1 verification transaction.
This is not a transportation fare.
The amount may temporarily appear on the User's account. Release or reversal
timing depends on the relevant bank, card issuer or payment provider.
6.4 Pre-Authorisation and Final Payment
Secure Cab may place a temporary pre-authorisation on an authorised payment
method when a Trip is requested or confirmed.
A pre-authorisation is not necessarily the final charge.
The final fare and other authorised charges may be captured after completion of the
Trip.
Unused pre-authorised amounts are released according to the relevant bank, card
network or payment provider's processes.
6.5 Failed Payments
Where an authorised payment fails or is declined, Secure Cab may retry the
payment where permitted.
An undisputed outstanding amount may remain associated with the Account and
future Bookings may be restricted until it is settled.
6.6 Secure Cab Wallet
Users cannot independently fund or top up the Secure Cab Wallet.

Wallet credits may only be issued or authorised by Secure Cab, including for
approved refunds, adjustments, promotions, goodwill credits or other authorised
purposes.
Wallet credits may be applied toward eligible Services.
Promotional or goodwill credits are not redeemable for cash unless required by law
or expressly agreed.
The Wallet is not a bank account or general-purpose payment account.
6.7 Waiting Time
For ordinary transportation, the first 15 minutes of waiting time after the Driver
arrives at the confirmed pickup location are complimentary.
Thereafter, waiting time may be charged at R2.50 per minute, unless a different
charge applicable to a specialised Service is clearly disclosed.
Waiting time begins when the Driver has arrived at or reasonably near the confirmed
pickup location and the passenger has been notified.
6.8 Rider Cancellations
Users may cancel Bookings through the Application.
A cancellation charge may apply depending on the timing, Driver allocation, Service
and circumstances.
Any applicable cancellation charge should be displayed or communicated through
the relevant Booking process.
Secure Cab may waive or adjust a cancellation charge in appropriate circumstances
including material delay, incorrect Driver or Vehicle information, legitimate safety
concerns, material Secure Cab technical failure or another unreasonable
circumstance.
6.9 Scheduled Trips
Scheduled transportation should generally be booked at least one hour in advance,
unless a different minimum period is displayed for the relevant Service.
Secure Cab will take reasonable steps to fulfil confirmed scheduled transportation
but cannot guarantee that unforeseen circumstances will never affect pickup.
6.10 No-Shows
Where a Driver has arrived, the passenger has been notified, reasonable contact
attempts have been made and the applicable waiting period has expired, Secure
Cab may end the Booking and charge applicable disclosed waiting, cancellation or
no-show charges.

A Child already entrusted to Secure Cab will not be intentionally left unattended
solely because a waiting period has expired.
6.11 Cancellation by Secure Cab
Secure Cab may cancel transportation because of circumstances including
breakdown, Driver illness or unavailability, safety or security concerns, traffic
disruption, road closures, emergencies or regulatory requirements.
If a confirmed Trip is cancelled by Secure Cab or the assigned Driver before the
Service is provided, the User is entitled to a refund of the transportation fare already
charged.
Where only a pre-authorisation exists, Secure Cab will initiate its release or reversal.
Where practicable, Secure Cab may attempt to allocate another Driver or Vehicle.
6.12 Refunds and Fare Reviews
Users may request review of a fare or charge.
Where a refund is approved or otherwise due, Secure Cab will initiate the applicable
refund or reversal.
Secure Cab aims to initiate approved refunds within 24 hours of approval or the
qualifying cancellation.
The User's bank, card issuer or payment provider controls when the funds ultimately
appear in the User's account.
Refunds may be made to the original payment method or, where appropriate and
permitted, to the Secure Cab Wallet.
Nothing in these Terms limits statutory consumer refund rights.
6.13 Cleaning and Damage
Secure Cab may charge reasonable cleaning, repair or replacement costs arising
from damage beyond ordinary use where the User or passenger is responsible.
Relevant evidence may include photographs, incident reports, invoices or repair
quotations.
6.14 Corporate Accounts
Corporate or Business Accounts may be subject to additional payment,
authorisation, reporting, cost-centre and company-account conditions.
Relevant Booking, Trip and payment information may be made available to an
authorised corporate administrator where necessary for administration of the
Corporate Account and in accordance with the Privacy Policy.

7. Disclaimers, Limitation of Liability and Indemnity
7.1 Consumer Rights
Nothing in these Terms excludes, restricts or waives any right or remedy under the
Consumer Protection Act 68 of 2008 or other applicable South African law where
that right or remedy cannot lawfully be excluded, restricted or waived.
7.2 Secure Cab's Responsibility
Secure Cab provides and manages the transportation Services.
Secure Cab will take reasonable steps to provide those Services safely and lawfully
and to manage its Drivers, Vehicles and operations in accordance with applicable
requirements.
Nothing in these Terms unlawfully excludes Secure Cab's responsibility for its own
conduct.
7.3 Service Availability and Timing
Secure Cab will take reasonable steps to provide reliable Services but cannot
guarantee that a Vehicle will be available at every time or location.
Pickup times, estimated arrival times and journey durations may be affected by
traffic, road closures, accidents, weather, events, civil unrest, security incidents,
emergencies, Vehicle breakdowns, telecommunications failures and other
circumstances.
Estimated times are estimates rather than guarantees.
7.4 Safety and Security
Secure Cab's safety measures may include mandatory Driver safety and security
training, vetting, journey monitoring and emergency functionality.
These measures are designed to reduce risk but cannot eliminate all risk.
Secure Cab does not guarantee that every accident, crime, security incident, medical
emergency, injury or loss will be prevented.
Nothing in this clause removes a duty of care imposed on Secure Cab by applicable
law.
7.5 Emergency and Third-Party Response
Secure Cab's SOS, control-room and emergency-support functionality supplements
rather than replaces official emergency services.
Actions and response times of police, ambulance, fire, security, armed-response and
telecommunications providers may be outside Secure Cab's reasonable control.
Secure Cab cannot guarantee a particular third-party response time or outcome.

7.6 Mobile, GPS and Technology
Certain Services depend on third-party mobile networks, GPS, maps, internet
connectivity, payment infrastructure and device operating systems.
Tracking, location, estimated arrival information, emergency functionality and
communications may be affected by network availability, GPS accuracy, device
settings, battery status and outages.
7.7 User Conduct and Information
Secure Cab will not be responsible to the extent that a loss, delay or incident is
caused or materially contributed to by false or incomplete information, incorrect
pickup or destination details, failure to disclose relevant safety information, failure to
request a necessary child restraint, unlawful or reckless behaviour, interference with
safety equipment, deliberate SOS misuse or failure to follow reasonable safety
instructions.
7.8 Personal Property
Passengers should take reasonable care of their belongings and remove them when
leaving a Vehicle.
Secure Cab will provide reasonable assistance with recovery where possible but
cannot guarantee recovery.
Section 8 applies.
7.9 Indirect or Consequential Loss
To the extent permitted by law, Secure Cab will not be liable for indirect, incidental,
special or consequential loss that was not reasonably foreseeable as a consequence
of a breach or failure to exercise legally required care.
Nothing in this provision excludes liability that cannot lawfully be excluded.
7.10 Missed Flights, Meetings and Events
Users are responsible for allowing reasonable travel time for flights, meetings,
events and other time-sensitive commitments.
Secure Cab does not guarantee arrival at a particular time.
To the extent permitted by law, Secure Cab is not responsible for missed
commitments resulting from circumstances outside its reasonable control.
7.11 User Indemnity
To the extent permitted by law, a User is responsible for losses, costs or claims
directly resulting from that User's intentional unlawful conduct, fraud, deliberate
misuse of the Services or material breach of these Terms.

This provision does not require a User to indemnify Secure Cab for Secure Cab's
own negligence, unlawful conduct or liability that cannot lawfully be excluded.
7.12 No Unlawful Exclusion
Nothing in these Terms excludes or limits liability for death or personal injury caused
by negligence where such liability cannot lawfully be excluded, fraud or fraudulent
misrepresentation, gross negligence where liability cannot lawfully be limited, or any
other liability that applicable law does not permit Secure Cab to exclude or limit.
There is no predetermined fixed monetary liability cap under these Terms.

8. Lost Property
Passengers are responsible for their belongings.
Lost property should be reported to Secure Cab as soon as reasonably possible with
relevant Trip and item information.
Secure Cab will take reasonable steps to identify and recover reported property but
cannot guarantee recovery.
Secure Cab may require reasonable proof of identity or ownership before releasing
recovered property.
Reasonable delivery or return costs may be payable where communicated before
return arrangements are made.
Recovered property may be retained for up to three months, unless applicable law
requires different treatment.
After that period, Secure Cab may lawfully dispose of, donate, recycle or otherwise
deal with unclaimed property.
Identification documents, passports, bank cards, mobile devices, medication and
other sensitive or regulated items may be handled differently and may be delivered
to an issuing institution, SAPS or other appropriate authority.
Secure Cab is not required to store perishable food, hazardous substances, unlawful
goods, weapons or items presenting a safety or security risk.

9. Suspension and Termination
Secure Cab may temporarily suspend, restrict or terminate an Account where
reasonably necessary because of a material or repeated breach of these Terms,
threatening or abusive conduct, safety or security risks, suspected fraud,
unauthorised payments, outstanding undisputed amounts, deliberate SOS misuse,

tampering with safety equipment, false identity information, unlawful activity or
applicable legal or regulatory requirements.
Immediate suspension may occur where Secure Cab reasonably believes that an
immediate or material safety, security, fraud or legal risk exists.
Secure Cab may investigate incidents using relevant Booking records, Trip
information, payment records, communications, Driver reports, incident reports, GPS
or journey information and, where lawfully available, camera or safety-system
information.
Where reasonably appropriate, Secure Cab will notify the User of termination and
provide the general reason.
Users may request closure of their Account through available Application
functionality or authorised support channels.
Account closure does not extinguish outstanding payment obligations or legal rights
arising before closure.
Information may continue to be retained where required or permitted by law.
A User who believes an Account restriction or suspension was made in error may
contact Secure Cab for review.

10. Privacy and Data Protection
Secure Cab processes personal information in accordance with POPIA and
applicable South African privacy law.
Depending on the Services used, Secure Cab may process information including:
 identity and contact information;
 Account information;
 verification information and live selfies where applicable;
 Booking and Trip information;
 pickup and destination information;
 real-time and historical journey information;
 payment and transaction information;
 Emergency Contacts;
 communications with Secure Cab;
 device and Application information;

 safety, complaint and incident information;
 corporate-account information; and
 lawfully obtained Vehicle camera, dashcam and safety-system information.
Secure Cab may process location information for Vehicle allocation, pickup, routing,
fare calculation, active Trip monitoring, Live Share, safety and incident response.
Vehicles may contain cameras, dashcams, GPS, tracking, panic and other safety
systems.
Information generated through these systems may be processed for legitimate
safety, security, incident investigation, dispute resolution, fraud prevention, Driver
monitoring, asset protection, regulatory and legal purposes.
Secure Cab may process Child information where necessary to provide authorised
Child or School Transportation Services.
This may include Child identity information, age, school and transportation
information, parent or guardian information, Emergency Contacts, Authorised
Collection Persons and safeguarding information.
Such information will be processed in accordance with POPIA and the Secure Cab
Privacy Policy.
Where SOS or emergency functionality is used, Secure Cab may process and,
where reasonably necessary, share relevant information with Emergency Contacts,
security providers, medical services, SAPS or other appropriate authorities.
Payment services may be provided through authorised third-party payment
providers.
Secure Cab may use appropriately authorised service providers for functions
including technology, hosting, communications, mapping, payment processing,
identity verification, customer support and security response.
Personal information will be retained only for as long as reasonably necessary or
required or permitted by applicable law.
Users may exercise applicable POPIA rights through the privacy contact channels
identified in the Secure Cab Privacy Policy.
The Secure Cab Privacy Policy provides more detailed information about Secure
Cab's privacy practices and must be read together with these Terms.

11. Amendments to These Terms

Secure Cab may amend these Terms to reflect changes to its Services, operating
model, technology, safety or security requirements, business practices or applicable
laws and regulations.
Where an amendment is material, Secure Cab will provide reasonable notice before
it takes effect.
The updated Terms will state their effective date.
Continued use after that date constitutes acceptance, subject to applicable South
African law.
Where applicable law requires another form of notice or consent, Secure Cab will
comply with that requirement.

12. Governing Law, Complaints and Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa.
Users should raise complaints, fare disputes, safety concerns or Service issues with
Secure Cab through its authorised support channels as soon as reasonably possible.
Secure Cab will take reasonable steps to investigate complaints fairly and within a
reasonable period.
Where appropriate, Secure Cab may provide a fare adjustment, refund, Account
correction, investigation, operational review or other reasonable remedy.
Where a dispute cannot be resolved internally, the parties should, where reasonably
appropriate, attempt good-faith discussions or mediation.
Where both parties agree, a dispute may be referred to arbitration administered by
the Arbitration Foundation of Southern Africa ("AFSA") under its applicable rules.
Unless otherwise agreed or required by law, such arbitration will take place in
Johannesburg, South Africa.
Arbitration is not mandatory where doing so would unlawfully restrict a consumer's
right to approach a court, tribunal, regulator, ombud or other lawful dispute-resolution
body.
Nothing prevents a consumer from exercising rights under the Consumer Protection
Act or other applicable law.
Nothing prevents a person from contacting SAPS or another appropriate authority
regarding criminal conduct, emergencies or immediate safety concerns.
Subject to mandatory consumer or jurisdictional requirements, South African courts
will have jurisdiction where a dispute is not otherwise resolved.

13. General Provisions
Secure Cab may communicate with Users through the Application, push
notifications, SMS, email, telephone or other reasonable channels.
Users are responsible for keeping contact information current.
Operational and transactional communications may include Booking confirmations,
Driver and Vehicle information, Trip updates, receipts, safety notifications and
Account-security messages.
Marketing communications will be managed separately in accordance with
applicable law and communication preferences.
Users may not transfer their rights or obligations under these Terms without Secure
Cab's prior written consent.
Secure Cab may lawfully transfer its rights or obligations as part of a restructuring,
merger, acquisition or sale without reducing mandatory consumer rights.
Secure Cab may use appropriately qualified third-party providers for supporting
functions. This does not change the nature of the transportation relationship
described in these Terms.
Secure Cab will not be responsible for failure or delay to the extent caused by
circumstances outside its reasonable control, subject to applicable law.
If any provision is invalid or unenforceable, it will be limited or severed to the
minimum extent necessary and the remaining Terms will continue to apply.
Failure to immediately enforce a right does not constitute waiver.
These Terms, the Privacy Policy and applicable Supplemental Terms constitute the
agreement relating to the relevant Services, subject to rights that cannot lawfully be
excluded.
These Terms are provided in English. Any translation provided for convenience is
subject to applicable consumer-protection requirements.

14. Children and School Transportation
Secure Cab may provide authorised Child and School Transportation Services.
A Booking for a Child must be made or authorised by a parent, legal guardian or
other adult lawfully authorised to arrange the transportation.
Parents or guardians must provide accurate Child, pickup, destination, school,
Emergency Contact, Authorised Collection Person and child-restraint information
reasonably necessary to provide the Service safely.

Secure Cab provides child restraint seats for eligible Services where requested and
available. Availability may depend on Vehicle, Service category and advance notice.
Secure Cab may implement specific identification, pickup and handover procedures.
A Child will not knowingly be released to an unauthorised collection person where an
authorised handover procedure applies.
Changes to Authorised Collection Persons should be made through an authorised
Secure Cab channel. A verbal instruction directly to a Driver may not be sufficient
where Secure Cab safeguarding procedures require additional verification.
If an authorised person is unavailable at the destination, a Driver will not intentionally
leave a Child unattended merely because the Trip or waiting period has ended.
Secure Cab may contact the parent, guardian, Emergency Contact, school, control
room or appropriate authority where necessary.
For applicable School Transportation Services, the first 20 minutes of waiting time
may be included, after which R3.50 per minute may apply unless a different amount
is disclosed.
Where a Child is ill and same-day School Transportation is cancelled, Secure Cab
may require at least two hours' notice for applicable cancellation treatment.
Secure Cab will take reasonable steps to allocate appropriately authorised and
Security-Trained Drivers to Child Transportation Services.
Secure Cab does not guarantee that the same Driver will perform every recurring
journey.
Child Transportation may include GPS journey monitoring, Driver and Vehicle
identification, control-room oversight, emergency escalation and other applicable
safeguarding measures.
If a Child experiences a medical, safety or security emergency, Secure Cab may
take reasonable steps including contacting the parent or guardian, Emergency
Contact, security provider, ambulance, SAPS or other appropriate authority.
Where immediate assistance is reasonably necessary and a parent or guardian
cannot be reached, Secure Cab may take reasonable steps to obtain appropriate
emergency assistance.
Secure Cab may take appropriate action where it reasonably identifies an immediate
concern regarding a Child's safety or welfare.
Nothing in this Section transfers parental or legal guardianship to Secure Cab.
Secure Cab's responsibility is to provide the transportation service and exercise the
level of care required by applicable law while the Child is entrusted to Secure Cab for
the relevant transportation service.

Additional School Transportation or safeguarding terms may apply.

15. SOS, Live Share, Journey Monitoring and Emergency Response
Secure Cab may provide SOS functionality, Vehicle panic systems, GPS journey
monitoring, Live Share, Driver and Vehicle identification, Vehicle cameras, control-
room support and access to security or emergency-response assistance.
These measures are intended to enhance passenger and Driver safety but cannot
eliminate all risk.
SOS functionality must only be used for genuine safety, security or emergency
concerns.
Certain SOS functionality may initiate an ordinary telephone call through the User's
mobile device and mobile network. Airtime, data, telephone or carrier charges may
apply.
SOS, Live Share, GPS and other Application safety functions may depend on mobile
connectivity, GPS availability, device settings, battery, SIM status, airtime and third-
party technology.
Secure Cab cannot guarantee that every emergency call or electronic
communication will successfully connect.
Where Secure Cab becomes aware of an incident, it may take reasonable steps
including contacting the passenger or Driver, reviewing available Trip information,
contacting an Emergency Contact, escalating internally, requesting security
assistance or contacting medical services, SAPS or another appropriate authority.
Where available and appropriate, Secure Cab may request assistance from an
authorised security or armed-response provider.
Third-party security or emergency response times cannot be guaranteed.
A Security-Trained Driver is not automatically an armed security officer or close
protection officer.
Where Live Share is available, Users may share active journey information with a
person they select.
Live Share will ordinarily end when the relevant Trip ends.
Secure Cab may monitor active journeys using technology for operational, safety
and security purposes.
Journey monitoring does not mean that every journey is continuously observed by a
person in real time unless Secure Cab expressly confirms that such a monitoring
service applies.

Secure Cab may review unexpected route deviations, prolonged stops, SOS
activations or other information that reasonably indicates an operational, safety or
security concern.
Vehicles may use lawfully installed cameras or dashcams for safety, incident
investigation, accident investigation, complaint resolution, fraud prevention, Driver
monitoring, asset protection and legal or regulatory purposes.
Users must not deliberately misuse SOS, panic or emergency functionality.
Secure Cab's safety systems supplement but do not replace official police,
ambulance, fire, rescue or other emergency services.
No transportation or security system can eliminate every risk.
Nothing in this Section excludes any duty of care or liability that Secure Cab may not
lawfully exclude or limit.

16. Definitions and Interpretation
For purposes of these Terms:
"Account" means a registered Secure Cab User account.
"Application" or "App" means the Secure Cab mobile application and related
digital interfaces.
"Authorised Collection Person" means a person authorised to receive or collect a
Child in accordance with applicable safeguarding procedures.
"Booking" means a request for transportation or another Service made through an
authorised Secure Cab booking channel.
"Child" or "Minor" means a person under 18 years of age.
"Child Transportation Service" means an authorised Secure Cab Service involving
transportation of a Child.
"Corporate Account" or "Business Account" means an organisational account or
payment arrangement for authorised business transportation.
"Driver" or "Secure Cab Driver" means a Driver engaged by Secure Cab and
authorised to provide transportation on its behalf.
"Emergency Contact" means a person nominated for contact in connection with a
safety, security, medical, safeguarding or serious incident.
"Live Share" means functionality allowing information relating to an active Trip to be
shared with another person selected by the User.

"Parent" or "Guardian" means a parent, legal guardian or other person lawfully
authorised to make relevant decisions for a Child.
"Passenger" or "Rider" means the person transported or intended to be
transported.
"POPIA" means the Protection of Personal Information Act 4 of 2013, as amended.
"Privacy Policy" means Secure Cab's applicable privacy policy.
"School Transportation" or "School Transportation Service" means authorised
Child Transportation involving transportation to or from school, an educational
institution, school-related activity or another location forming part of an authorised
school transportation arrangement.
"Secure Cab", "we", "us" or "our" means Secure Cab (Pty) Ltd.
"Secure Cab Wallet" or "Wallet" means functionality through which credits issued
or authorised by Secure Cab may be applied toward eligible Services.
"Security-Trained Driver" means a Secure Cab Driver who has completed Secure
Cab's mandatory safety and security training applicable to the Driver's transportation
role.
This designation alone does not mean that the Driver is an armed security officer,
close protection officer, law-enforcement officer or emergency responder.
"Services" means transportation, booking, scheduling, payment, journey-
management, safety, security-support and related services made available by
Secure Cab.
"SOS" or "Emergency Functionality" means Secure Cab functionality intended to
report or respond to a genuine safety, security or emergency concern.
"Supplemental Terms" means additional conditions applicable to a particular
Secure Cab Service or programme.
"Terms" means these Secure Cab Terms and Conditions.
"Trip" or "Journey" means the applicable transportation service.
"User" means a person who creates, holds or uses an Account or otherwise
accesses the Services.
"Vehicle" or "Secure Cab Vehicle" means a Vehicle operated, managed or
authorised by Secure Cab for the provision of transportation Services and may
include appropriately authorised owned, leased, replacement or otherwise lawfully
operated Vehicles.
Unless the context requires otherwise:
 singular includes plural and plural includes singular;

 references to legislation include amendments, replacements or re-
enactments;
 "including" does not limit the preceding wording;
 headings are for convenience;
 Supplemental Terms applicable to a specific Service prevail over inconsistent
general provisions to the extent permitted by law; and
 no provision will be interpreted as excluding a consumer right that cannot
lawfully be excluded.

SECURE CAB CONTACT INFORMATION
Company: Secure Cab (Pty) Ltd
Website: www.securecab.com
Customer Support: +27 61 079 1380
Effective Date : 5/10/2026
Version : 3.0